Privacy Policy — Trinavdo Cleaning Solutions

Introduction

Trinavdo Cleaning Solutions ("we", "us", "our") operates our site and our online platform to provide cleaning services and related customer support. We respect your privacy and are committed to protecting personal data. This policy explains how we collect, use, disclose, and protect personal information in connection with our services.

Contact: Trinavdo Cleaning Solutions, 303 Al Hakam Bin Otaiba St, Apt 5B, Al Qassar, Doha, Doha, Qatar. Email: contact@trinavdo.info.

Information We Collect

We collect information needed to deliver services, process bookings, communicate with customers, and improve our platform. Categories of data we collect include:

• Information you provide: name, contact information (email, phone), service preferences, address for service delivery, scheduling details, and any other information you submit when requesting or receiving services.
• Payment and billing information: payment card or billing details processed by our authorized payment processors when you purchase services.
• Communications: correspondence between you and our support team, including service notes and feedback.
• Device and usage data: IP address, browser type, operating system, mobile device identifiers, pages visited, and other analytics data collected automatically when you use our site or platform.

Cookies and Similar Technologies

We use cookies and similar technologies to provide, secure, and improve our services, and to understand how users interact with our platform. Types of cookies include:

• Essential cookies: required for core functionality such as authentication and service booking.
• Performance and analytics cookies: help us understand usage patterns and improve the site.
• Functional cookies: remember preferences and settings to enhance your experience.

You can manage or disable cookies via your browser settings, but disabling certain cookies may affect the functionality of our platform.

How We Use Your Information

We use personal data for purposes including:

• Providing and managing cleaning services, scheduling, and customer support.
• Processing payments and fulfilling orders or bookings.
• Communicating about services, updates, promotions (where you have consented), and important notices.
• Improving our platform, monitoring performance, and preventing fraud or abuse.
• Complying with legal obligations and enforcing our policies and agreements.

Sharing and Disclosure

We may share personal information with:

• Service providers and contractors who perform services on our behalf (for example payment processors, scheduling platforms, and analytics providers).
• When required by law, regulation, or legal process, or to respond to lawful requests by public authorities.
• To protect the rights, property, or safety of Trinavdo Cleaning Solutions, our customers, or others, including to prevent fraud or imminent harm.
• In connection with a sale, merger, reorganization, acquisition, or transfer of assets, we may share personal information with incoming parties, subject to confidentiality obligations.

We require third-party providers to protect personal data in a manner consistent with this policy and applicable law.

International Transfers

Personal data may be transferred to, stored, or processed in countries other than the country in which you reside. When transfers occur, we take steps to ensure appropriate safeguards are in place to protect your data consistent with applicable law.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and the purpose for which it was collected.

Your Rights

Depending on your jurisdiction and subject to applicable law, you may have rights regarding your personal data, including the right to:

• Request access to the personal information we hold about you.
• Request correction or completion of inaccurate or incomplete data.
• Request deletion or restriction of processing, where permitted by law.
• Object to processing for direct marketing purposes.
• Request portability of your personal data in a commonly used, machine-readable format.

To exercise these rights, please contact us at contact@trinavdo.info or write to Trinavdo Cleaning Solutions, 303 Al Hakam Bin Otaiba St, Apt 5B, Al Qassar, Doha, Doha, Qatar. We may need to verify your identity before responding to requests.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have collected personal data from a child under 13, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the effective date above and, where appropriate, notify you of material changes.

Contact

For questions, requests, or to exercise your rights, contact: